Nadmitov, Ivanov & Partners lawyer Delgira Khodzhayeva shared with RBC the ways to compensate for a ruined vacation.
In addition to photos and videos, tourists' feedback from forums can also be used as evidence, Hodzhayeva explained. She said that if the consumer in the beginning will refuse the contract because of the shortcomings of the hotel and service, it is possible to recover the full cost of services.
"If a tourist does not refuse a holiday and actually receives services, then in the future, filing a lawsuit on the violation of consumer rights, it is possible to reduce the cost of low-quality services. But this will happen if it is possible to prove certain shortcomings in court," Hodzhayeva said.
Nadmitov, Ivanov & Partners law firm advises on the law and represents consumers in disputes related to violation of consumer rights by rendering low-quality services and selling goods of inadequate quality.
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